Privacy Policy

1. Information We Collect

We may collect information that you provide directly when you contact us, request a consultation, submit a form, communicate with us, or engage us for services. This may include your name, business name, email address, telephone or WhatsApp number, project details, support requests, and other information you choose to provide.

When you use our website, certain technical information may also be collected automatically by our hosting, security, analytics, or similar service providers, such as IP address, browser type, device information, referring pages, pages visited, approximate location derived from IP address, and date/time information.

2. How We Use Information

We may use information for legitimate business purposes, including to:

• respond to enquiries, consultation requests, and support requests;
• provide, operate, maintain, and improve our services;
• prepare proposals, estimates, project communications, invoices, and related business records;
• secure, troubleshoot, monitor, and improve our website and systems;
• communicate service-related information and, where permitted, relevant business updates;
• comply with legal, regulatory, tax, accounting, fraud-prevention, or security obligations.

3. Legal Bases and Consent

Where applicable privacy law requires a legal basis, we may process personal information because it is necessary to respond to your request or perform a contract, because we have a legitimate business interest that is not overridden by your rights, because we must comply with a legal obligation, or because you have provided consent. Where processing is based on consent, you may withdraw that consent subject to applicable law.

4. Cookies and Similar Technologies

Our website may use cookies or similar technologies for essential site functionality, security, preferences, performance measurement, or analytics. Third-party services embedded in or connected to the website may also set or read cookies according to their own policies.

Where required by applicable law, non-essential cookies should be used only after appropriate consent. Browser settings may also allow you to block or delete cookies, although some website functionality may be affected.

5. How Information May Be Shared

We do not sell personal information. We may disclose information to service providers and professional advisers that support our business, such as hosting providers, cloud services, email providers, analytics or security providers, payment/accounting providers, and legal or professional advisers. Such parties may process information only as permitted by their agreements and applicable law.

Information may also be disclosed when reasonably necessary to comply with law, enforce agreements, protect rights or security, investigate fraud or abuse, or in connection with a merger, restructuring, acquisition, or transfer of business assets.

6. International Processing

Because we may serve clients internationally and use global technology providers, information may be processed in countries other than the country where you are located. Where required, appropriate contractual or other safeguards should be used for international transfers.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business and project records, resolving disputes, enforcing agreements, and satisfying legal, tax, accounting, security, or compliance requirements. Retention periods may vary according to the type of information and applicable obligations.

8. Data Security

We use reasonable administrative, technical, and organizational measures intended to protect information against unauthorized access, loss, misuse, alteration, or disclosure. However, no website, network, transmission method, or storage system can be guaranteed to be completely secure.

9. Your Privacy Rights

Depending on your location and applicable law, you may have rights to request access to, correction of, deletion of, restriction of, or portability of certain personal information, or to object to certain processing. You may also have the right to withdraw consent or lodge a complaint with an applicable supervisory authority.

To submit a privacy request, contact us using the details below. We may need to verify your identity before fulfilling a request, and some rights are subject to legal exceptions.

10. Third-Party Websites and Services

Our website or services may link to or integrate with third-party websites, platforms, APIs, payment providers, hosting providers, social networks, or other services. Their privacy practices are governed by their own policies, and NAS Fist Solutions is not responsible for third-party privacy practices.

11. Children's Privacy

Our business services are not directed to children, and we do not knowingly seek to collect personal information from children through this website. If you believe a child has provided personal information to us inappropriately, please contact us.

12. Changes to This Privacy Policy

We may update this Privacy Policy when our practices, services, technologies, or legal obligations change. The revised version will be posted on this page with an updated effective date. Material changes may be communicated through additional means where required by law.

13. Contact Us